The publisher of the website is STOMATOLOŠKA POLIKLINIKA ŠILJEG d.o.o. with its registered office in Savudrija, Zambratija, Cvjetna ulica 2, entered in the court register of the Commercial Court in Pazin under the registration number of the subject 130000687, with personal identification number 33045006279 (hereinafter: “Publisher”, “we”, “us”, “our” ), also the Data Processing Manager. is a website through which the Publisher provides information about the services offered by the Publisher.

The user of the website or in general the services of the Dental Polyclinic Šiljeg d.o.o. is a legal or natural person who in any way, both directly and indirectly, uses, or has used, accesses or accessed the website or used the services (hereinafter: “User”).

Website includes all websites and their parts located within the domain


These Privacy Policy prescribes the conditions and rules relating to the practice of handling personal data of the User and explains the methods of collection, processing and protection of personal data.

We are aware of how important privacy and personal data protection are to our users and that is why we want to be clear about how we collect, use and store personal data.

This Privacy Policy applies to any website under the domain which is owned by the Dental Polyclinic Šiljeg d.o.o. or any access to the services via the Internet, whether users use a computer, mobile phone, tablet or other smart device to access it.

By using this website, Users express that they agree with the terms and conditions set out here and agree to use the website and other services via the Internet in accordance with them.

The right to use these websites and services is a personal right of the User and cannot be transferred in any way to other natural or legal persons.

The user is aware of the fact that sometimes there are technical problems in the operation of the Internet which can lead to interruptions of services or other events beyond the control of the Publisher, and for which reason he is not responsible for any data loss that may occur during information transfer. on the Internet or any other event that may occur during the provision of services by the Publisher.

Website design is a service that is responsible for this website, which is made according to the instructions and wishes of the Dental Polyclinic Šiljeg d.o.o.

Changes in the Privacy Policy

The publisher reserves the right at any time to modify or discontinue any segment of the business, including, and without limitation, time of availability, content, as well as equipment required to access or use the website. Likewise, the Publisher may stop sending information or part of the information, may change or discontinue any mode of data transmission, and may change the data transfer rates as well as any of their other characteristics.

The publisher reserves the right at any time, and without prior notice, if it deems it necessary, to terminate or amend any of the Privacy Policy set forth herein. If there is a change in the Privacy Policy, and the User continues to use our services or the website, it is considered that he accepts the Privacy Policy in a modified form. Any possible change or deletion of the Privacy Policy is valid for third parties immediately upon publication on the website Any use of the website in question, except for acquaintance with the changes to the Privacy Policy, by the User after such a change will be considered as acceptance of these changes.

We encourage each User to carefully read the Privacy Policy, as well as any additional rules, in order to find out how their personal data is handled every time they use our services or the website

It is important that the User follows all updates to these Privacy Policy and other rules of use of the website and services. Although we are not obliged to, we may notify Users of any changes to this Privacy Policy by public announcement or e-mail. The latest version of this Privacy Policy will always be available here, and the User can check the date of the change to know when the last update was made.

How do we collect data?

We collect the User’s personal data when the User sends them to us or allows their use. For example, through the form on the website, by e-mail, by phone, by mail or in writing or through social networks through which the User can contact us. In exceptional cases and when the Law allows it, we may obtain the User’s data from other sources.

What data do we collect?

In order to respond to specific user queries, personalize content to the User, tailor advertising messages to the interests or behavior of the User, and generally improve the user experience, we collect the following information:

  • Data that the User gives us directly, that we collect through forms on the website, via e-mail, social networks or by telephone.
  • Name and surname
  • Email address
  • Telephone number
  • Messages or inquiries of the User (may include data on past or current health condition and data on performed treatments)
  • X-ray or other image from the User
  • Information on how the User uses the website, which includes information on devices and systems that the User accesses the website, such as device type, type of operating system, Internet browser, IP address, pixels and other data related to systems the User uses to access the website.
  • Statistics of records that follow the User’s behavior on the website via cookies, and include data on the time spent on the website, data on diagnostics and analytics, data on the course and steps of the User on the website. They also include information and data on the User’s activity and interaction with the website, which we use to better understand the User’s needs or possible problems, in order to improve the User’s experience on the website. Read more about how we use the data stored in cookies here.
  • Data on the use of e-mail, which includes the time of opening the response sent by e-mail, the number of openings and the number of clicks on the response sent by e-mail.
  • Data obtained from a third party, which includes data from the User and from other publicly available sources permitted by law, for example from social networks, and may be combined with other data obtained from the User.
  • Other data that we may collect about the User, about his use of the website or his use of our services, and whose type and manner of collection we will explain at the place where they are collected and processed with the consent of the User. The user may refuse to provide certain personal information, but this may affect the ability to use certain services. The User is obliged to provide certain data, and Stomatološka poliklinika Šiljeg d.o.o. as a processing manager, he is obliged to process according to the Health Care Act.

How do we use the data?

Personal data collected from the User may be used for the following purposes:

  • In connection with the use of our services, i.e. the possibility of answering specific inquiries of the User.
  • For contact regarding therapeutic procedures, which may include data processing to develop a treatment plan or offer.
  • To improve the general user experience on the website, to understand the wishes and needs of the User and to improve our services.
  • Providing more relevant advertising, i.e. delivery of advertisements that are in accordance with the interests of the User or are based on the behavior and activities of the User on the website.
  • To send promotional notices via email, such as notifications of special offers, patient benefits, promotions, discounts, and educational materials.
  • For analytical and statistical processing to better understand how Users use our services and website.
  • To research and analyze markets and customers to better understand market needs and learn more about our customers and to be able to offer them the most relevant communication and generally better service.
  • To share personal data with our Data Processing Contractors, such as our IT and infrastructure partners, marketing partners, bookkeeping service or accommodation organization partners.
  • For the processing necessary under the Health Care Act and other laws that oblige us to do so.

For the purpose of processing the User’s personal data, we use applications / platforms that are our contractual data executors and with which we have an Agreement on the use and protection of personal data:

  • Facebook – An application through which we introduce ourselves and advertise to our existing and potential users. If we want to reach our existing users, it is possible to insert a database of personal data of existing users (those who have given their consent) into an application that then displays ads only to those users, as well as feedback to certain groups of users whose activities on the website are collected via Facebook pixels built into the code of the website

How do we store data?

We store User data on our own servers located in Croatia and on the servers of cloud service providers located in the EU and the USA.

We store and process only those data and from those users who have given their personal consent for their processing and for purposes that do not go beyond the purposes stated in this Privacy Policy. In the event of exceptional storage and processing of data, which is not covered by these Privacy Policy, the User will be notified in advance. The protection of personal data privacy is permanent and we take all measures to protect them in accordance with the General Regulation on Personal Data Protection.

According to the Dental Activity Act, medical data are kept for 10 years from the completion of treatment, while according to the Accounting Act, accounting data are kept for 11 years.

For more information on where and for how long the User’s data is stored, please contact us at

How do we protect the User’s personal data?

We take the User’s personal data and their protection seriously and permanently apply appropriate organizational, physical and technical measures to protect all personal data we collect.

In order to protect personal data, we have taken a number of measures:

  • Ordinance on the protection and processing of data of clients of the Dental Polyclinic Šiljeg
  • Risk and security assessment of IT equipment and servers on which personal data is stored.
  • Use secure and reliable data storage servers.
  • Careful and responsible selection of the Processor and signing of data protection agreements with all data processors.
  • Educating employees on the importance of confidentiality, maintaining security and privacy and dealing with the User’s personal data.
  • We will not provide, sell or transfer the User’s personal data to third parties, except those listed in these Privacy Policy and those with whom we have a Personal Data Protection Agreement. Exceptionally, we may provide the data to a third party if it is necessary to protect the vital interests of the User, legally required, necessary for the purpose of legal proceedings, explicitly requested by the User or necessary to respond to his request.

We may retain personal data for which there is no longer a basis or consent for processing for statistical purposes or to preserve the communication history, but we will not process them in any way and will protect them from any unauthorized access or use.

It is important to point out that, regardless of the personal data protection measures we take, no Internet site, electronic transmission, computer network or wireless connection is completely secure.

What are the User’s rights regarding personal data?

The user may at any time without stating a reason claim their rights in relation to personal data that are processed, except in relation to those data that we collect in accordance with the Health Care Act. These rights include:

  • The right to access personal data and the purposes of their processing
  • The right to change personal data
  • The right to delete personal data
  • The right to limited processing of personal data and the right to change the purpose of processing
  • The right to send personal data
  • The right to withdraw consent to the processing of personal data

The user can exercise their rights regarding personal data by sending a message to or via the form.


If you have any questions about the processing or protection of personal data, contact us at or at the address Stomatološka poliklinika Šiljeg, 52475 Savudrija, Zambratija, Cvjetna ulica 2.

In the case that you believe that we do not act in accordance with the Personal Data Protection Act and the GDPR Regulation, and if you cannot resolve this in cooperation with us, you can file a complaint to the competent authority – the Personal Data Protection Agency.

Last change made on April 30, 2021

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